Description

Shield Response Team is a specialized support service provided by AWS to assist customers during DDoS attacks, offering expert guidance and mitigation strategies.

Features

• 24/7 availability for Shield Advanced customers
• Real-time attack analysis and mitigation
• Custom mitigation strategies
• Post-attack reports and recommendations
• Proactive support during high-risk events
• Coordination with AWS service teams

Limitations

• Only available to Shield Advanced customers
• Response time may vary based on attack complexity
• Limited to AWS-specific infrastructure protection
• Cannot directly modify customer configurations
• Effectiveness depends on customer-provided information

Use Cases

• E-commerce platform experiencing a large-scale DDoS attack during peak shopping season, requiring immediate expert intervention
• Financial services company facing sophisticated layer 7 attack, needing specialized mitigation strategies to maintain service availability
• Media streaming service anticipating potential attacks during major event broadcast, engaging proactive support for rapid response